Terms & Conditions
Please read these terms before booking a transfer or tour
Last updated: 3 October 2026
1. Introduction
These Terms & Conditions govern the use of this website and the booking of any taxi transfer, airport pickup, or private tour service provided by OFFICIAL TAXI IN LUXOR (TAHA TITO) ("we", "us", "our", "Tito") in Luxor, Egypt. By submitting a booking form or contacting us to arrange a service, you agree to these terms.
2. Services Offered
We provide private airport transfers, point-to-point taxi transfers, half-day and full-day guided tours, and multi-day or long-distance transfers across Egypt, with a primary focus on Luxor and the surrounding destinations. All services are provided with a private vehicle and driver.
3. Bookings and Reservations
Bookings can be made via the WhatsApp button, the booking form on this website, phone or social media. A booking is only confirmed once you have received a confirmation message from Tito directly. We recommend booking airport transfers and tours at least 24-48 hours in advance where possible.
4. Prices and Payment
Prices for our services are quoted individually for each booking, depending on factors such as pickup and drop-off locations, vehicle type, group size, season and itinerary. This website does not publish fixed public prices for our services; the applicable price is confirmed with you before the service is provided. To confirm a booking, a 50% deposit is required, payable by InstaPay, Vodafone Cash or bank transfer. The remaining balance is paid in cash upon arrival, in Egyptian Pounds, Euros or US Dollars unless otherwise agreed. No payment is processed through this website. Full, current payment instructions are provided only on our Payment Information page; please pay only after Tito has confirmed your booking details and the payment instructions.
Your responsibilities when paying
Before paying, please check the payment details on the Payment Information page and in Tito's confirmation, enter or select the recipient and payment details carefully, use one of the accepted payment methods, keep your proof of payment, and send the payment confirmation and booking reference as requested. Tito does not operate or control banks, InstaPay, Vodafone Cash, other payment providers or intermediary banks. To the extent permitted by applicable law, Tito is not responsible for delays, failed transfers or misdirected payments caused by you (including incorrect recipient or payment details that you enter or select), your bank, wallet or payment provider, an intermediary, or banking and payment processing systems, except where caused by Tito's own proven fault or where applicable law provides otherwise.
Transfer processing times
Bank and mobile-wallet transfers may not appear immediately. Processing time may depend on the operating hours, processing schedule and procedures of the bank or payment provider sending the funds, and weekends and public holidays may affect it. Some transfers may take approximately 24–48 hours to appear or be confirmed, depending on the sending bank or payment provider. Please allow sufficient processing time and keep your payment receipt or proof of transfer. A booking or payment is not fully confirmed merely because a transfer has been initiated; Tito will confirm receipt once the payment has actually been received and verified. To the extent permitted by applicable law, Tito is not responsible for delays caused by your bank, wallet or payment provider, an intermediary, weekends, public holidays or banking and payment processing schedules, except where the delay is caused by Tito's own proven fault or where applicable law provides otherwise.
5. Cancellations and Changes
We understand that travel plans can change. If you need to cancel or reschedule a booking, please notify Tito as early as possible via WhatsApp, phone or email. Cancellation and rescheduling — including the treatment of any deposit already paid — are subject to the terms communicated and agreed for your specific booking. Tito will do his best to accommodate changes where possible. Repeated late cancellations or no-shows may affect the flexibility we can offer for future bookings.
6. Customer Responsibilities and Booking Information
You are responsible for providing accurate, complete and up-to-date information needed for your booking, including where applicable: your full name, contact details, WhatsApp number, email address, pickup location, destination, travel date, pickup time, flight details, number of passengers and luggage, vehicle requirements, special requirements and any booking reference. Please review this information carefully before submitting it and notify Tito promptly of any correction. Please also arrive at agreed pickup points on time, as delays may affect your itinerary or the schedules of other guests.
To the extent permitted by applicable law, Tito is not responsible for consequences caused by booking information that you entered incorrectly, omitted, failed to update, provided too late or sent through an incorrect contact channel — for example, being unable to contact you, incorrect pickup or destination details, missed communication, incorrect passenger or vehicle arrangements, or delays and additional difficulties resulting from incorrect information. This does not limit any liability for Tito's own proven negligence or intentional misconduct, or any obligation or consumer right that cannot be excluded or limited under applicable law.
7. Liability
While every effort is made to ensure a safe, comfortable and punctual service, we cannot be held responsible for delays, changes or cancellations caused by circumstances beyond our reasonable control, including but not limited to flight delays, road closures, weather conditions, or changes to site opening hours at tourist attractions.
8. Vehicle and Driver Standards
All vehicles used are well-maintained, air-conditioned and appropriate for the number of passengers booked. Drivers are licensed, experienced and familiar with Luxor's main tourist sites, hotels and the airport.
9. Governing Law
These Terms & Conditions are governed by the laws of the Arab Republic of Egypt. Any disputes arising from the use of our services will be handled in accordance with Egyptian law.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact us via WhatsApp, phone or the contact form on our Contact page before making a booking.